Data Center Analyst

About the role

Data Center Technicians at WWT are responsible for the installation, maintenance, and coordination of various components within our data centers. This includes working with hardware, networking equipment, and ensuring compliance with data center standards.

Responsibilities

• Install/de-install/relocate all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates.
• Install/de-install/extending/relocating/testing all carrier circuits to the network hardware.
• Install/de-install/relocating all patch cabling for systems and network hardware.
• Install/de-install/relocating all Data Center hardware.
• Aid in the coordination of cabinet power, circuit, and patch infrastructure installations with various facilities, electrical, and communications vendors.
• Coordinate and install SAN cabling infrastructure.
• Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.).
• Maintain the integrity of the data center facilities, systems, and communications environments through general housekeeping and best operations practices.
• Ensure compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
• Cover activities in support of all projects and technical requests within the Americas Data Centers.
• Provide clear and detailed turnover to next shift workers for continuity.
• Support the destruction procedures.
• Support all site and application specific disaster recovery/COB tests/exercises.
• Assist in supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices.

Qualifications

• 2+ years of experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques.
• In-depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
• Strong knowledge of WAN technologies (OC-x, DS-x), subnetting, and TCP/IP protocol.
• Excellent communication and writing skills.
• Knowledge of trouble ticketing systems, change control, project processes, and associated tools.
• Logical problem-solving techniques and associated experience in system, data center facilities, and telecommunications.
• Financial Services industry knowledge is a plus.

Benefits

• Competitive pay
• Profit Sharing
• 401(k) Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• Paid Time Off (PTO and Sick Leave)
• Holidays (10 per year)
• Parental Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program