Data Auditor

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Collect, evaluate, and report all contact data for monthly, weekly, annual and fiscal year reporting.
• Provide guidance and support to Helpline Specialist and Helpline Specialist Trainees.
• Review all Intake forms from the previous day for data and reconcile.
• Notify employees of any intake discrepancies, errors, inaccurate or missing information.
• Absorb and export data into a preset format in Microsoft Excel.
• Assist with reviewing and emailing weekly intakes to contractors.
• Assist with mailing intakes to contractors when due.
• Prepare mail out information when requested.
• Assist with collecting data to report to contractors daily.
• Completes follow ups and surveys when due.
• Assist with checking call, chat and text contacts daily for accuracy and compiles chat and text reports monthly.
• Affix data collected and report out on a daily, monthly, weekly, fiscal and annual basis to all states and or programs we answer for.
• Is responsible for Quality Assurance of calls, chat and text and intakes.
• Adheres to all LACG Helpline policies and procedures.
• May provide administrative support to the Director of Helpline Services and/or designee.
• Maintains the confidentiality of contacts to the Helplines and all data.
• Answers calls to Helplines.
• Enter all the information into the computer program.
• Aid administrative staff as the need arise; make copies of mail out information, compiling information, mail runs when needed, etc.
• Any other job-related duties assigned by Director of Helpline Services and/or designee.

Essential Physical and Cognitive Requirements

• Must be able to remain in a stationary position 70% of the time.
• Must be able to lift and carry 30 pounds.
• Must be able to maintain finger and wrist dexterity with repetitive movement.
• Must be able to analyze caller situations to determine policy-based action and be able to make appropriate referrals.
• Must be able to generate grammatically correct computer typed work.
• Must be able to complete essential duties and responsibilities with frequent interruptions.
• Must be able to work under difficult conditions.
• Must have the ability to read and learn policy and procedures.
• Must be able to speak clearly and effectively to callers, vendors and/or other employees.
• Must have the ability to learn computer software programs such as iCarol, FileMakerPro, PureConnect, Microsoft Word, Excel etc…
• Must be able to learn to operate a photocopier including the loading of copy paper and the printing of mail materials.