Data Analyst, Billing Systems

About the Company

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.

Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

This role is critical to advancing Stord's billing initiatives, with a focus on identifying upstream data accuracy issues, uncovering root operational and systemic causes, and measuring audit performance. Serving as a key liaison between the Finance/Billing and Product/Engineering teams, this position keeps billing logic aligned with evolving rate card structures, WMS activity, and client requirements.

As Stord continues to scale, this role will build scalable, interim automation flows to support acquisitions and billing integration efforts — providing a bridge while long-term S1B platform development catches up. The work spans troubleshooting data discrepancies, configuring and maintaining rate cards, resolving system bugs and gaps, and partnering closely with operations to understand and correct manual data-entry issues.

Responsibilities

• Billing Logic Development & Maintenance: Using workflow automation tools to implement and refine billing logic to handle various rate card structures.
• Troubleshoot and resolve issues related to upstream data quality shortfalls resulting in billing charge discrepancies.
• Issue Identification & Resolution: Identify and document bugs, gaps, and feature requests related to the billing system. Collaborate with the Product and Engineering teams to prioritize and implement system improvements.
• Cross-Functional Collaboration: Act as a liaison between the Finance/Billing team and the Product/Engineering team. Communicate effectively with stakeholders to understand billing requirements and provide updates on system performance.
• Work closely with operations team on understanding how manual data entries are made in the system and corresponding issues caused by different reasons.
• Work with various teams on improving Unit of Measure ('UoM') for SKUs across Stord network.

Requirements

• 2+ years experience as a Data Analyst, Business Analyst, System Administrator, Billing Associate or similar analytical role, preferably within e-commerce, logistics, or supply chain.
• Strong understanding of billing processes and financial reporting.
• Strong analytical and problem-solving skills: Ability to collect, analyze, and interpret data to draw meaningful conclusions.
• Experience with SQL, JSON Data Structures, BI tools, and other analytical tools. Strong Excel skills are a must.
• Problem-solving, critical thinking, and collaboration skills. Someone who can analyze data, articulate their findings, and create an action plan to drive improvements.