Data Analyst

What We Believe

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one. We respect each other and value our differences. We can be authentic and feel like we belong. We promote equity in our organization and our community.

TEAM: DATA RESOURCES

PAY TYPE: HOURLY

Job Overview

At NCCI, we’re looking for a Data Analyst to join our team in performing analytical research to identify and resolve routine data issues impacting NCCI’s data providers and products and services. In this role, you’ll be responsible for identifying the nature of data issues and invoking developed solutions to resolve the issues. Based on your knowledge of the system and/or data type supported, you’ll provide needed testing support for baseline, discretionary, and investment projects impacting the core work.

What You’ll Do

• Identify and/or resolve customer data issues and assist data providers in the resolution of these issues
• Provide testing and system support, including researching issues to determine if NCCI systems issues are contributing to the root cause
• Prepare documentation to resolve system requirements, procedures, or customer communications to resolve issues impacting core work functions and the supported customer group
• Participate in process review and improvement of team functions
• Provide support to newer team members and collaborate with team members on resolutions to data provider challenges

What It Takes

• Bachelor’s Degree or related experience
• Coursework in database and/or system management or design, data extraction, data mining, or data warehousing is preferred
• 2+ years experience in an analytical role in a service-oriented, financial, and/or insurance related enterprise where primary work performed uses web-based or other business systems
• Ability to perform independent research using business applications, databases, data viewing tools, and reports to identify root cause and resolve data issues
• Ability to identify present system issues and test system changes to confirm resolution
• Ability to identify nature of customer issues and implement fixes from established resolution plans
• Experience participating in efforts to improve team processes and providing suggestions on team duties
• Ability to lead customer teleconferences to resolve issues, including agenda preparation and minutes
• Ability to interface professionally and effectively with higher-level staff or management on the customer side
• Ability to prepare appropriate internal reports on customer issues to be shared with broad audience
• Solid knowledge of navigating web-based systems to provide training/assistance to customers
• Ability to independently handle multiple tasks to meet established deadlines and SLAs
• Ability to provide inbound/outbound customer support, owning a variety of inquiries simultaneously
• Ability to make proactive calls to customers, providing them with the needed detail to help them understand and resolve issues
• Strong computer, teaming, and verbal and written communication skills to deliver on assignments
• Took on work outside comfort zone to develop skills for future assignments
• Proficient with Microsoft Office - Outlook, Word, Excel

Preferred Skills & Experiences

• Knowledge of insurance, claims, or financial data
• Advanced Microsoft Excel skills

What You’ll Receive

• Work for the leader in workers compensation information providing data, insights, and tools for almost 1,000 insurance companies
• Competitive starting base pay plus a targeted annual performance bonus
• Phenomenal work environment, with perks including an onsite café, coffee shop, game room, fitness center, and employee activities and sports leagues to participate in
• Wonderful team of dynamic people to work with who are fun, caring, and friendly
• Positive work environment and culture that celebrates success and honors each other’s contributions to the team
• Fantastic benefits package and total rewards offerings

Equal Employment Opportunity

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment. We require a drug screen and background check. Smoke-free environment.