Data Analyst

About the role

The Data Analyst, Process Operations will assist in providing critical business insight, improve targeting, and help maximize return on investment by performing complex data analysis for field operations and call center. The Data Analyst, Process Operations is a support role that provides solutions to business problems including how to best manage and allocate people, processes, time, materials, assets and equipment.

Responsibilities

• Use data analytics to recommend solutions to business problems including how to best manage and allocate people, processes, time, materials, assets and equipment.
• Work collaboratively to design, develop and/or manipulate reports for various business functions within operations, call center, training, new product and launch divisions to measure performance effectiveness.
• Analyze and validate data and reporting.
• Use Microsoft Excel extensively for data analysis, reporting, dashboards, pivot tables, formulas, lookups, and data modeling.
• Use SQL to query, extract, manipulate, and analyze data from databases.
• Use Power Query to automate data preparation, transformation, and recurring reporting purposes.
• Strong technical skills in Excel, SQL, Power Query, and data analysis.
• Keen ability to identify trends, uncover issues, and recommend practical solutions.
• Research/evaluate new analytic methodologies, approaches and solutions.
• Other duties as required or assigned.

Qualifications

• Bachelor’s degree in Data Analytics, Computer Science, Mathematics, or a related field required
• 1+ years of experience in data analysis

Skills

• Strong proficiency in Excel skills
• Strong working knowledge of SQL, including the ability to write queries to retrieve, filter, join, aggregate, and analyze data.
• Experience with Power Query for data extraction, transformation, and automation.
• Strong analytical, problem-solving, and communication skills
• Experience applying mathematics and statistics to achieve business objectives
• Six-Sigma a plus
• Strong technical skills in Excel, SQL, Power Query, and data analysis
• Keen ability to identify trends, uncover issues, and recommend practical solutions
• Research/evaluate new analytic methodologies, approaches and solutions

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks