Data Analyst

About the Role

Support, maintain, and enhance data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on a leading cloud-based contact center solution and related tools.

Responsibilities

• Serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics, ensuring insights are accurate, timely, and actionable.
• Partner closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions.
• Drive incident resolution, perform root cause analysis, and continuously improve reporting frameworks and data pipelines.
• Interpret complex data analyses and develop insights, reports, and presentations to influence decision-making.
• Design, implement, and automate business and reporting solutions, advising stakeholders on their planning and implementation.

Requirements

• Bachelor's degree in Mathematics, Statistics, Engineering, Science, Business, or a related field, OR equivalent work experience in a directly related field.
• Minimum of eight (8) years of experience in data analytics or a directly related field.
• Experience gathering data and information on targeted variables in an established systematic fashion.
• Proven ability to prepare data for analytic efforts, integrating and consolidating data while ensuring quality and accuracy.
• Experience driving strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs.

Benefits

• Competitive salary
• Opportunity to work with a leading cloud-based contact center solution.
• Collaborate with cross-functional teams to drive impactful data-informed decisions.
• Contribute to continuous improvement of reporting frameworks and data pipelines.