Data Analyst

About the role

A Data Analyst at Biz Voice Boost Inc. will work directly on decision-ready analysis supporting customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. This includes data analytical review within contact center service support to ensure clarity on task completion, pending items, and ownership of next steps.

Responsibilities

• Conduct data analytical review within contact center service support, ensuring visibility of completed, pending, and next-step ownership.
• Apply business analysis and customer communications operations confidently in data review processes.
• Maintain data integrity, tracking exceptions, owners, and deadlines tied to analytical review.
• Document reporting decisions clearly to enable teammates to follow the reasoning behind analyses.
• Use sound judgment in dashboard reporting, escalating issues when necessary rather than making assumptions.
• Translate findings into practical next actions to maintain the Data Analyst workflow.
• Validate source data before analysis to ensure accuracy.
• Build reports around clearly defined metrics for operational clarity.
• Investigate anomalies rather than masking them to uphold data quality.
• Document calculations and assumptions for transparency and traceability.

What success looks like

Quality work is demonstrated when decision-ready analysis is accurate enough for others to act on, and unresolved items are documented rather than guessed. Success is measured through effective data analytical review within contact center service support.

Employment Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $55,000–$78,000 per year.