Dairy Queen Shift lead

Key Responsibilities

• Lead and manage assigned areas of the restaurant during scheduled shifts.
• Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments.
• Supervise team members to maintain high standards of food safety, cleanliness, and service.
• Assist in onboarding and training new crew members in all areas of restaurant operations.
• Provide coaching and feedback to hourly employees to support ongoing development and performance improvement.
• Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness.
• Handle minor guest complaints with professionalism and escalate more serious concerns to management when necessary.
• Support the execution of instore promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale.
• Complete shift-based cash handling procedures and accountability reports with accuracy and timeliness.
• Foster a positive and professional work environment by promoting teamwork, respect, and open communication.
• Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues.
• Perform the duties of all hourly, non-management positions as needed.
• Absorb special projects or tasks assigned by management.
• Serve as a dependable point of contact and decision-maker during shift operations.

Additional Expectations

• Ensure compliance with all company policies, operational standards, and food safety regulations.
• Lead by example in personal appearance, punctuality, and professional conduct.
• Contribute to a cooperative and efficient work environment that promotes employee morale and productivity.