Shift Lead

About the role

At Capriotti’s Sandwich Shop, a fast-growing fast casual restaurant brand with over 100 locations, we’re seeking a Shift Lead to guide our team to success. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.

Responsibilities

• Supervise and support team members during daily operations
• Delegate duties and ensure tasks are completed efficiently and accurately
• Maintain a positive, team-oriented environment that promotes collaboration and respect
• Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards
• Follow all company policies and operational procedures, including food safety, sanitation, and cash handling
• Aid with labor management, inventory control, and cost monitoring
• Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas
• Communicate effectively with management and team members to ensure smooth shift transitions
• Recognize and reinforce individual and team accomplishments
• Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

Qualifications

• Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)
• Excellent customer service and communication skills
• Strong time management, organizational, and problem-solving abilities
• Dependable, adaptable, and team-oriented work ethic
• Must be at least 16 years old