Dairy Manager/Head Clerk

About the role

Mollie Stone’s Markets is looking for a Full-Time Dairy Manager at our Grand Central location in San Francisco. The perfect candidate will be responsible for ensuring the effective daily operations of the dairy department, including product receiving, stocking, rotation, merchandising, cleanliness, and customer service. This role supports overall store excellence by maintaining product quality, adhering to food safety standards, and creating an organized, well-presented department that meets company and regulatory requirements. The position may function as a department lead (Dairy Manager) or support staff (Grocery/Clerk), depending on store needs.

Essential Functions

• Maintain full and organized dairy cases throughout the day, ensuring shelves are properly stocked, faced, and rotated using first-in, first-out (FIFO) principles.
• Receive, inspect, and verify accuracy of dairy deliveries, report discrepancies or quality issues promptly.
• Ensure proper handling and storage of refrigerated products, including monitoring and documenting temperature logs as required.
• Maintain department cleanliness, including cases, storage coolers, display equipment, and work areas in accordance with health and safety standards.
• Assist customers with product inquiries, special orders, and general service needs in a friendly and professional manner.
• Identify and pull expired, damaged, or non-compliant products; follow company disposal and documentation procedures.
• Operate equipment safely (pallet jacks, dollies, case cutters, pricing tools, etc.) and report maintenance needs.
• Support inventory management through regular counts, shrink control, and accurate recordkeeping.
• Comply with all store policies, food safety procedures, and regulatory requirements.
• Set and achieve the highest standards.
• Supervise, schedule and assign duties to the Team Members.
• Provide our customers with exceptional customer service.
• Interview, train, develop all Team Members in a manner which builds and sustains a high performing team and minimizes turnover.
• Establish and maintain a positive work environment, which encourages an exceptionally high level of Team Member morale.
• Manage inventory and pricing to achieve required margin and labor targets.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

Minimum Qualifications

• A high school diploma or equivalent.
• Prior experience in grocery retail, dairy, or refrigerated department operations (or an equivalent combination of education and experience).
• Ability to lift to 50 lbs. repeatedly, stand/walk for extended periods, and tolerate cold working environments.
• Basic math, reading, and communication skills.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Physical Requirements

• Standing, walking, bending, reaching, and lifting for prolonged periods.
• Ability to lift, carry, push, or pull up to 50 lbs.
• Frequent exposure to cold temperatures in refrigerated cases and coolers.
• Ability to operate manual equipment (pallet jack, dolly, box cutter).

Pay Scale

$28-30.66/hour

About the Benefits

• This is a union position with competitive pay.
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Life Insurance
• Employee Assistance Program
• Pension Program
• Commuter Benefits
• Employee Discount on Mollie Stone’s Purchases
• Paid Time Off

Why should you apply?

• You want to enjoy what you do.
• You know what it takes to provide outstanding customer service.
• You would like to join a local, family-owned company who values you.
• You get to enjoy and rely on great benefits and perks for you and your family.
• You’ll have opportunity to learn, grow and advance in your career.

Additional Information

Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Benefits, duties, responsibilities and activities may change at any time.

Mollie Stone’s Markets is an Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.