Dairy Frozen Team Leader

About the Role

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family – take care of your career and your community!

Responsibilities

• Plans, directs, and supervises team members in the day-to-day operations within various departments of the store.
• Serves as the mentor and coach for all team members.
• Implements strategies to improve customer service, drive store sales, and ensure customer needs are met with quick and efficient service.
• Maintains store appearance with a focus on prime shopping hours, product presentation, and company standards.
• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection, and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales, and maintaining shrink for the department.
• Models exceptional, fast, and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and has completed all required training.
• Spends the majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization, including SDITs, team members in hourly positions, and team leaders.
• Successful completion of all required certifications.

Benefits

• Meijer Rewards
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth