Daily Program / Membership Commissioner

About the Company

More than 450,000 users coast to coast leverage Volo to organize, meet, communicate, and play within their community through fitness and social activities. Whether it's a performance sport like soccer or a social activity like cornhole, Volo provides real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with and share experiences over the length of a season.

• Ranked among Inc-5000 Fastest Growing Companies
• Over 450,000 adult participants nationwide
• Partnering with Volo Kids Foundation to serve more than 20,000 kids in free youth sports programs
• 11 city markets and counting

About the Role

The Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. This role lives out Volo’s Core Values: Play First, Lead with Care, Own It, Be Reliable, and Build Community while serving as the on-site leader for players and other part-time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. This role is ideal for individuals who are passionate about bringing people together and building community.

Responsibilities

• Facility Oversight & Shift Leadership
  • Own the shift, set the standard, and be reliable.
  • Overall Pickup Supervision: Oversee the pickup during assigned shifts, ensuring a safe, organized, and welcoming environment.
  • Product Quality: Ensure all brand standards are met, including formats, welcome speeches, player engagement, and player safety.
  • Shift Operations: Maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues.
  • Training: Train future hosts to run quality pickups at the brand standard.
  • Product Knowledge: Have a strong understanding of the Volo Pass product, including pickup offerings—sports, venues, locations, days—and upcoming events and tournaments.
  • Active Conversion: Identify non-member players or drop-ins and proactively explain the value of Volo Pass to increase membership.
  • Member Retention: Engage with current Volo Pass members to strengthen their connection to the community.
• Player & Staff Experience
  • Player Issue Resolution: Address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun.
  • Staff Training & Mentorship: Train and support new or potential staff on Volo Pass operations and Volo culture. Assist in updating and presenting part-time training materials.
  • Staff Communication: Provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow-ups.
  • Daily Play Improvements: Provide valuable insight to VP leadership on what is and isn’t working and suggest improvements for the daily play product.
• Sport-Specific Knowledge & On-Court Leadership
  • Demonstrate strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball, including:
    • Clear understanding of common pickup formats/rules, including court/field layout, standard violations, fouls, and pickup rules.
    • Ability to maintain safe play and pivot quickly to ensure the best playing format with the number of active participants.
    • Ability to clearly explain format to players of varying experience levels.
    • Support inclusive play by balancing competition with sportsmanship and social sports expectations.
• Operations, Communication & Accountability
  • Equipment Management: Identify equipment shortages or maintenance issues and communicate them clearly to the Logistics Director via shift log.
  • Communication: Maintain proactive, respectful communication with players, staff, and full-time staff throughout the shift.
  • Reporting: Generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance.
  • Policy & Rule Enforcement: Enforce facility rules and code of conduct consistently to ensure a safe and respectful environment.
  • Program Evaluation: Audit programs, staff, and/or players to ensure Volo brand standards are being upheld.
  • On-Site Selling: Support player acquisition/retention by promoting relevant daily programs and membership promotion.
  • Tournament & Special Event Operations: Support tournament/event prep and day-of operations, including:
    • Clearly communicate scheduling, format, rules, and tiebreakers of the tournament.
    • Make schedule pivots to address delays, court availability, or weather.
    • Keep teams informed and engaged throughout transitions.
    • Ensure all match scores are accurately collected and entered before the end of the round.
    • Properly apply tiebreaker scenarios for advancement to the knockout stages.
• Admin Support
  • Support membership sales and tournament sales through "hot lead" outreach plus check-ins on expected roster sizes for upcoming tournaments.
  • Support the local team operations by building daily programs, including pickups, tournaments, events, and fitness classes.
  • Integrate personal outreach into the member onboarding process to promote program participation and prolonged retention.
  • Support in sending welcome emails for daily programs.
  • Get 5% of Volo Pass members to fill out the quarterly survey.

What Success Looks Like

• Foster and grow the Volo Pass community, including growing specific venues in pickup participation and increasing Volo Pass member participation at events.
• Achieve enough participation for two premiere tournaments per sport per year.
• Strengthen Volo Pass retention numbers.
• Increase pickup game ratings survey scores.
• Achieve a 30 NPS on the quarterly Volo Pass Survey.

Requirements

• Minimum of 1-3 years of professional experience with an emphasis on training and staff development.
• Ability to work nights and weekends (hours typically fall Sunday-Thursday between 12:00 p.m. – 10:00 p.m.).
• Can marshal resources effectively and comfortably.
• Can navigate a fast-paced, ever-changing environment with minimal supervision.
• Excellent written and verbal communication skills.
• Dynamic personality interested in working in and contributing to a fun and active sporting environment.

Preferred Qualifications

• Experience in sport, event, or project management and/or business development capacity.

Pay

$25/hour when assigned as Commissioner.

Schedule

• Part-time: 15 - 20 hours per week.
• Includes 6-10 hours dedicated to on-field work on nights and weekends and 9-10 hours of in-office work.