Daily Program/ Membership Commissioner

Location: Baltimore • Part Time • Reports to: National Volo Pass Team

About the Role

More than 450,000 users coast-to-coast leverage Volo to organize, meet, communicate, and play within their community through fitness and social activities. Whether it's a performance sport like soccer or a social activity like cornhole, Volo provides real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with and share experiences over the length of a season.

The Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. This role lives out Volo’s Core Values: Play First, Lead with Care, Own It, Be Reliable, and Build Community; while serving as the on-site leader for players and other part-time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. This role is ideal for individuals who are passionate about bringing people together and building community.

Rate: $20–$25/hour when assigned as Commissioner • Estimated Hours: 15–20 hours per week (includes 6–10 hours dedicated to on-field work on nights and weekends and 9–10 hours of in-office work).

Responsibilities

• Facility Oversight & Shift Leadership
  • Own the shift, set the standard, and be reliable.
  • Oversee pickup during assigned shifts, ensuring a safe, organized, and welcoming environment.
  • Ensure all brand standards are met, including formats, welcome speeches, player engagement, and player safety.
  • Maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues.
  • Train future hosts to run quality pickups at the brand standard.
  • Demonstrate strong understanding of the Volo Pass product, including pickup offerings—sports, venues, locations, days—and upcoming events and tournaments.
  • Identify non-member players or drop-ins and proactively explain the value of Volo Pass to increase membership.
  • Engage with current Volo Pass members to strengthen their connection to the community.
• Player & Staff Experience
  • Address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun.
  • Train and support new or potential staff on Volo Pass operations and Volo culture; assist in updating and presenting part-time training materials.
  • Provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow-ups.
  • Provide valuable insight to VP leadership on what is and isn’t working and suggest improvements to the daily play product.
• Sport-Specific Knowledge & On-Court Leadership
  • Demonstrate strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball, including:
    • Clear understanding of common pickup formats/rules, including court/field layout, standard violations, fouls, and pickup rules.
    • Ability to maintain safe play and pivot quickly to ensure the best playing format with the number of active participants.
    • Ability to clearly explain format to players of varying experience levels.
    • Support inclusive play by balancing competition with sportsmanship and social sports expectations.
• Operations, Communication & Accountability
  • Identify equipment shortages or maintenance issues and communicate them clearly to the Logistics Director via shift log.
  • Maintain proactive, respectful communication with players, staff, and full-time staff throughout the shift.
  • Generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance.
  • Enforce facility rules and code of conduct consistently to ensure a safe and respectful environment.
  • Audit programs, staff, and/or players to ensure Volo brand standards are upheld.
  • Support player acquisition/retention by promoting relevant daily programs and membership promotion.
• Tournament & Special Event Operations
  • When assigned, confidently manage tournaments and events, including:
    • Clearly communicate scheduling, format, rules, and tiebreakers.
    • Make schedule pivots to address delays, court availability, or weather.
    • Keep teams informed and engaged throughout transitions.
    • Ensure all match scores are accurately collected and entered before the end of the round.
    • Properly apply tiebreaker scenarios for advancement to the knockout stages.
• Admin Support
  • Support membership and tournament sales through “hot lead” outreach plus check-in on expected roster sizes for upcoming tournaments.
  • Support local team operations by building daily programs including pickups, tournaments, events, and fitness classes.
  • Integrate personal outreach into member onboarding to promote program participation and prolonged retention.
  • Support in sending welcome emails for daily programs.
  • Get 5% of Volo Pass members to fill out the quarterly survey.

What Success Looks Like

• Foster and grow the Volo Pass community, including growing specific venues in pickup participation and increasing Volo Pass member participation at events.
• Secure enough participation for two premiere tournaments per sport per year.
• Strengthen Volo Pass retention numbers.
• Increase pickup game ratings survey scores.
• Achieve a 30 NPS on the quarterly Volo Pass Survey.

Requirements

• Minimum of 1–3 years of professional experience with an emphasis on training and staff development.
• Ability to work nights and weekends (hours typically fall Sunday–Thursday between 12:00 p.m. – 10:00 p.m.).
• Ability to marshal resources effectively and comfortably.
• Can navigate a fast-paced, ever-changing environment with minimal supervision.
• Excellent written and verbal communication skills.
• Dynamic personality interested in working in, and contributing to, a fun and active sporting environment.

Preferred Qualifications

• Experience in sport, event, or project management and/or business development capacity.