Daily Program/ Membership Commissioner

Location: New York • Part Time • $25-30/hour when assigned as Commissioner • 15–20 hours per week (6–10 hours on-field nights/weekends, 9–10 hours in-office)

About the Company

More than 450,000 users coast-to-coast leverage Volo to organize, meet, communicate, and play within their community through fitness and social activities. Whether it’s a performance sport like soccer or a social activity like cornhole, Volo provides real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising, helping others actually see who they’re connecting with and share experiences over the length of a season. If you have a desire to make a difference through community and sports, Volo could be your next and final career destination.

• Ranked among Inc-5000 Fastest Growing Companies
• Over 450,000 adult participants nationwide
• Partnering with Volo Kids Foundation to serve more than 20,000 kids in free youth sports programs
• 11 city markets and counting

About the Role

The Daily Play Commissioner is responsible for delivering an outstanding player experience and ensuring smooth, efficient daily program operations during assigned shifts. This role lives out Volo’s Core Values—Play First, Lead with Care, Own It, Be Reliable, and Build Community—while serving as the on-site leader for players and other part-time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. This role is ideal for individuals who are passionate about bringing people together and building community.

Responsibilities

Facility Oversight & Shift Leadership

• Own the shift: set the standard and be reliable
• Overall pickup supervision: ensure a safe, organized, and welcoming environment
• Product quality: uphold all brand standards including formats, welcome speeches, player engagement, and player safety
• Shift operations: maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues
• Train future hosts to run quality pickups at the brand standard
• Demonstrate strong understanding of the Volo Pass product, including pickup offerings—sports, venues, locations, days—and upcoming events and tournaments
• Active conversion: identify non-member players or drop-ins and proactively explain the value of Volo Pass to increase membership
• Member retention: engage with current Volo Pass members to strengthen their connection to the community

Player & Staff Experience

• Player issue resolution: address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun
• Staff training & mentorship: train and support new or potential staff on Volo Pass operations and Volo culture; assist in updating and presenting part-time training materials
• Staff communication: provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow-ups
• Daily play improvements: provide valuable insight to VP leadership on what is and isn’t working and suggest adaptations to continually improve the daily play product

Sport-Specific Knowledge & On-Court Leadership

• Demonstrate strong working knowledge of recreational rules and gameplay for basketball, pickleball, soccer, and volleyball, including:
  • Clear understanding of common pickup formats/rules (layout of court/field, standard violations and fouls, pickup rules as defined by pickup one-sheeter or tournament rules)
  • Ability to maintain safe play
  • Ability to pivot quickly to ensure the best playing format with the number of active participants
  • Ability to clearly explain format to players of varying experience levels
• Support inclusive play by balancing competition with sportsmanship and social sports expectations

Operations, Communication & Accountability

• Equipment management: identify equipment shortages or maintenance issues and communicate them clearly to the Logistics Director via shift log
• Communication: maintain proactive, respectful communication with players, staff, and full-time staff throughout the shift
• Reporting: generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance
• Policy & rule enforcement: enforce facility rules and code of conduct consistently to ensure a safe and respectful environment
• Program evaluation: audit programs, staff, and/or players to ensure Volo brand standards are being upheld
• On-site selling: support player acquisition/retention by promoting relevant daily programs and membership promotion
• Tournament & special event operations: support tournament/event prep and day-of operations

Admin Support

• Support membership sales and tournament sales through “hot lead” outreach plus check-in on expected roster sizes for upcoming tournaments
• Program build: support local team operations by building daily programs including pickups, tournaments, events, and fitness classes
• Member onboarding: integrate personal outreach into our member onboarding process to promote program participation and prolonged retention
• Player communications: support in sending welcome emails for daily programs
• Volo Pass survey: get 5% of Volo Pass members to fill out the quarterly survey

Tournament & Event Management

• When assigned, confidently manage tournaments and events, including:
  • Clearly communicate scheduling, format, rules, and tiebreakers
  • Make schedule pivots to address delays, court availability, or weather
  • Keep teams informed and engaged throughout transitions
  • Ensure all match scores are accurately collected and entered before the end of the round
  • Properly apply tiebreaker scenarios for advancement to the knockout stages

What Success Looks Like

• Foster and grow the Volo Pass community, including growing specific venues in pickup participation and increasing Volo Pass member participation at events
• Achieve enough participation for two premiere tournaments per sport per year
• Strengthen Volo Pass retention numbers
• Increase pickup game ratings survey scores
• Achieve a 30 NPS on the quarterly Volo Pass Survey

Requirements

• Minimum of 1–3 years of professional experience with an emphasis on training and staff development
• Ability to work nights and weekends (hours typically fall Sunday–Thursday between 12:00 p.m. – 10:00 p.m.)
• Ability to marshal resources effectively and comfortably
• Ability to navigate a fast-paced, ever-changing environment with minimal supervision
• Excellent written and verbal communication skills
• Dynamic personality interested in working in, and contributing to, a fun and active sporting environment

Nice to Have

• Experience in sport, event, or project management and/or business development capacity

Pay

$25–30/hour when assigned as Commissioner

Schedule

15–20 hours per week (6–10 hours dedicated to on-field work on nights and weekends, 9–10 hours of in-office work)