Daily Claims Representative (P&C Insurance)

About the Position

Our team of experienced desk adjusters are the best of the best when it comes to handling homeowner property claims. In this role you will act as the liaison between Swyfft's policy holders and vendors by providing a fast and friendly claims experience. A "Swyfft" mindset equals happier policy holders.

Key Responsibilities

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• EFFECTIVELY communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.

The Successful Candidate

• Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly and in compliance with company guidelines.
• You come to us with a proven track record of handling claims and homeowner property losses.
• Previous field adjusting and/or construction experience is extremely valuable to us.
• You have a solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating, homeowner policy coverage and construction.
• You're comfortable working in a metrics driven claims environment.
• Both internal (your peers) and external clients commend your excellent communication and follow-up skills.
• You're detail oriented, organized, and can multi-task like nothing anyone has ever seen before.
• You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.

Requirements

• 5+ years of experience as a desk adjuster in the homeowner/property industry.
• Adjusting all perils (Plumbing (water mitigation), theft, vandalism, wind, hail, and fire).
• Ability to understand various policies and how to evaluate and apply appropriate coverage.
• Comfortable with contractors and vendors to resolve claims efficiently and within the policy provisions.
• Experience conducting recorded statements.
• Exceptional written and verbal communication skills including drafting professional letters and e-mails.
• Ability to stay calm under pressure and deescalate difficult situations.
• Proficient in handling complex claims with loss values up to $100K.

Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• High School Diploma or its equivalent (GED) is required.
• We’re a MS Office environment.
• Experience using video and chat technology (MSTeams & Slack).
• Previous experience using claims management systems and Cotality.

Skills

• You are currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, NY, NC, SC and LA (we can aid with your licensing fees).
• NY license will be required.
• HAAG Certification is a plus.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”