D365 F&O Support Consultant (Finance)

About the role

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice. Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon! Are you ready to grow with us?

The Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment.

Responsibilities

• Serve as a member of the service desk team, providing post-implementation functional support for clients using D365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Partner with implementation consulting teams to plan and execute an effective transition from project delivery to ongoing client support.
• Investigate and resolve client issues while supporting continuous improvement initiatives that enhance system performance, usability, and business processes.
• Collaborate with functional and technical team members to diagnose issues, coordinate resolution activities, and deliver timely solutions to clients.
• Collaborate with client stakeholders and internal teams to gather requirements and develop functional specifications for system enhancements.
• Create clear, accurate functional design specifications, support documentation, and end-user materials tailored to the intended audience.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities and apply relevant features and functionality to address client needs.
• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard delivery tools to document, track, and complete support and enhancement work.
• Work effectively in a remote environment while maintaining responsive communication and collaboration with clients and internal teams.

Requirements

• Associate or bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience will also be considered.
• Broad cross-functional knowledge of finance and supply chain processes, with the ability to understand how activities and decisions affect multiple business functions.
• Two to four years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management.
• At least two years of experience providing application, service desk, or post-implementation support in a client-facing environment.
• US Citizen or Green Card holder

Skills

• Current or prior Microsoft certifications related to Dynamics 365 Finance, Supply Chain Management, or Microsoft Dynamics AX 2012.
• Prior Tier 1 or Tier 2 application support experience, including issue intake, troubleshooting, escalation, and resolution in a client-facing environment.

Pay

In compliance with this state’s pay transparency laws, the base compensation range for this role is $62,466.25 (25th percentile) - $104,127.63 (50th percentile) - $145,789.00 (75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

Benefits

• Flexible Time Off (FTO) Policy – activated on first day, no accrual waiting period
• Nine (9) paid holidays annually; time off the last week of the calendar year when client and project work permits
• Comprehensive wellness program with gift cards and rewards for tracked activities
• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Robust paid Parental Bonding Leave program covering birth, adoption, and foster children
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer