D/R Casino Supervisor

About the role

This position is responsible for providing an entertaining experience for guests while dealing casino games according to the rules of the game being played. The role also includes dual-rating up to a supervisor position as needed.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• While functioning as Dealer:
  • Deals assigned game in accordance with established policy and procedure.
  • Conducts the assigned game in accordance with CCC / DGE regulations and procedures.
• While functioning as Casino Supervisor:
  • Directly supervises operation and conduct of:
    • Craps games at not more than two (2) Craps tables while standing Floor or one (1) Craps table and one (1) Blackjack, Roulette, or Mini-Baccarat, or one (1) Craps table if sitting Box.
    • Blackjack, Roulette, Caribbean Stud Poker, Let It Ride, Three Card Poker at not more than four (4) tables of a combination thereof.
    • Baccarat, Pai Gow Tile at not more than one (1) table.
    • Pai Gow Poker at not more than two (2) tables.
  • Settles disputes which might arise at gaming tables between customers and dealers.
  • Directly supervises the operation and conduct of the number and type of table games.
  • Provides on-the-job training, including service enhancement techniques.
  • Assigns and/or reassigns dealers to other games in the event of a game closure, patron complaint, or performance issues.
  • Enforces company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices.
  • Accountable for the development and performance of dealers, including the issuance of annual performance evaluations.
  • Rewards dealers with commendations and makes recommendations for Employee Recognition programs.
  • Settles customer disputes which may arise at gaming tables.
  • Ensures compliance with CCC / DGE regulations, company policies & procedures, and internal controls.
  • Performs any other duties as assigned.

Requirements

• Knowledgeable of all casino game rules and CCC / DGE regulations for game(s) under supervision.
• Strong supervisory skills and demonstrated leadership ability among peers.
• Two (2) or more years total experience as a dealer, box person, floor person, pit manager, or instructor in a licensed New Jersey gaming school.

Benefits

• Paid Time Off
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Pay

USD $28.12 - USD $28.12 /Hr. This is a tipped position and does not earn tips directly.