Cybersecurity Operations & Enablement

About the role

This hybrid role is ideally based in Reston, VA or Houston, TX, with a requirement to work on average 2 days per week from an HPE office. You will be the central point of accountability for service governance across a portfolio of cybersecurity services, strategic partners, and delivery engagements. You will ensure internal cybersecurity services are delivered effectively, commitments are met through robust contract and partner management, risks are identified early, and leaders have visibility into performance, progress, and outcomes. You will work closely with Cybersecurity leaders, business stakeholders, procurement, and delivery partners to set clear expectations, monitor performance, unblock issues, and continuously improve service delivery.

Responsibilities

• Govern Services: Set up and run frameworks that keep cybersecurity services and key partners accountable; ensure clear accountability, decision-making, escalation paths, and performance expectations are defined and maintained; drive transparency and consistency across cybersecurity service delivery.
• Manage Third Party Service Performance: Define, monitor, and report on service performance metrics, KPIs, SLAs; identify emerging delivery risks, performance concerns, and operational issues before they impact the business; hold service delivery partners to their commitments, deadlines, and contracted outcomes; drive recovery efforts when performance falls below expectations.
• Be the Trusted Point of Contact: Build trusted relationships with senior cybersecurity leaders, business stakeholders, and service providers; serve as the go-to person for governance on owned services and partnerships; facilitate alignment across the organization to ensure work gets done; turn technical and operational detail into clear, straight-talking updates leaders can act on.
• Execute and Deliver: Work with delivery teams and procurement to evaluate providers, onboard them smoothly, and launch services on time; systematically manage service provider performance and leverage data to drive future decisions and optimize outcomes; monitor execution against agreed deliverables, milestones, and outcomes; manage risks, issues, dependencies, and actions with clear accountability; drive open actions to closure and keep leaders informed on status, risks, and performance.
• Continuously Improve: Identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience; drive best practices across service management, governance, and operational oversight; shape how cybersecurity services and performance standards evolve over time.

Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Business, or a related field, or equivalent hands-on experience.
• 10+ years of experience leading service governance, operational oversight, service delivery, or strategic partner management.
• 5+ years of experience in cybersecurity, technology operations, IT service management, governance and risk.
• Track record of building and running governance frameworks and executive-level reporting.
• Strong understanding of service management principles including KPI, SLA, and performance management.
• Experience working directly with senior and executive stakeholders.
• Excellent written, verbal, and presentation skills.

Preferred Qualifications

• PMP, PRINCE2, or similar program management certification.
• Experience in large, global enterprise environments.
• Experience with cybersecurity services, managed services, or strategic technology partners.
• CISSP, CISM, CISA, or equivalent cybersecurity certification.

Success Factors

• Build governance people trust across internal cybersecurity third-party services.
• Make service delivery more transparent and accountable.
• Ensure commitments and deliverables are executed successfully.
• Drive real, measurable improvements in service performance and stakeholder satisfaction.
• Enable leadership to make informed decisions through accurate, timely, and actionable reporting.
• Strengthen operational discipline and governance across the cybersecurity estate.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing for team members and their loved ones.
• Personal & Professional Development: Investment in career growth with programs catered to helping reach career goals, whether becoming a knowledge expert or applying skills to another division.
• Unconditional Inclusion: Inclusive work culture celebrating individual uniqueness; flexibility to manage work and personal needs; collaborative, bold, force-for-good environment.

Additional details on US employee benefits can be found at https://myhperewards.com/main/new-hire-enrollment.html.

Pay

United States of America: Annual Salary USD 109,000 - 251,000 in Texas & Virginia. The listed salary range reflects base salary; variable incentives may also be offered. Actual offer may vary based on geographic location, work experience, education/training, and/or skill level.

Schedule & Location

Hybrid role requiring an average of 2 days per week in an HPE office. Ideally based in Reston, VA or Houston, TX.