Cybersecurity Operations & Enablement

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here, offering flexibility to manage work and personal needs.

About the role

We are looking for a highly organized, execution-focused professional to drive operational excellence, governance, and continuous improvement across our growing Cybersecurity organization. This hybrid role is ideally based in Reston, VA or Houston, TX. You will be the central point of accountability for service governance across a portfolio of cybersecurity services, strategic partners, and delivery engagements. You will ensure internal cybersecurity services are delivered effectively, commitments are met through robust contact and deliver partner management, and risks are identified early. You will provide leadership visibility into performance, progress, and outcomes.

If you like bringing order to complexity and holding people to their word while helping them succeed, this role is for you.

Responsibilities

• Govern Services
  • Set up and run the frameworks that keep our cybersecurity services and key partners accountable.
  • Ensure clear accountability, decision-making, escalation paths, and performance expectations are defined and maintained.
  • Drive transparency and consistency across cybersecurity service delivery.
• Manage Third Party Service Performance
  • Define, monitor, and report on service performance metrics, KPIs, SLAs, etc.
  • Identify emerging delivery risks, performance concerns, and operational issues before they impact the business.
  • Hold service delivery partners to their commitments, deadlines, and contracted outcomes.
  • Drive recovery efforts when performance falls below expectations.
• Be the Trusted Point of Contact
  • Build trusted relationships with senior cybersecurity leaders, business stakeholders, and service providers.
  • Be the go-to person for governance on the services and partnerships you own.
  • Facilitate alignment across the organization to ensure work gets done.
  • Turn technical and operational detail into clear, straight-talking updates leaders can act on.
• Execute and Deliver
  • Work with delivery teams and procurement to evaluate providers, onboard them smoothly, and launch services on time.
  • Systematically manage service provider performance and leverage data to drive future decisions and optimize outcomes.
  • Monitor execution against agreed deliverables, milestones, and outcomes that matter.
  • Manage the risks, issues, dependencies, and actions across your services with clear accountability.
  • Drive open actions to closure and keep leaders clearly informed on status, risks, and performance.
• Continuously Improve
  • Identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience.
  • Drive best practices across service management, governance, and operational oversight.
  • Shape how our cybersecurity services and performance standards evolve over time.

Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Business, or a related field, or equivalent hands-on experience.
• 10+ years of experience leading service governance, operational oversight, service delivery, or strategic partner management.
• 5+ years of experience in cybersecurity, technology operations, IT service management, governance, and risk.
• A track record of building and running governance frameworks and executive-level reporting.
• Strong understanding of service management principles including KPI, SLA, and performance management.
• Experience working directly with senior and executive stakeholders.
• Excellent written, verbal, and presentation skills.

Nice to have

• PMP, PRINCE2, or similar program management certification.
• Experience in large, global enterprise environments.
• Experience with cybersecurity services, managed services, or strategic technology partners.
• CISSP, CISM, CISA, or equivalent cybersecurity certification.

Success in this Role

• Build governance people trust across our internal cybersecurity and third-party services.
• Make service delivery more transparent and accountable.
• Ensure commitments and deliverables are executed successfully.
• Drive real, measurable improvements in service performance and stakeholder satisfaction.
• Enable leadership to make informed decisions through accurate, timely, and actionable reporting.
• Strengthen operational discipline and governance across the cybersecurity estate.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing for team members and their loved ones.
• Personal & Professional Development: Programs to help you reach career goals, whether becoming a knowledge expert or applying skills to another division.
• Unconditional Inclusion: Celebrate individual uniqueness with flexibility to manage work and personal needs.

Pay

The expected salary/wage range for this position is USD 105,500 - 243,000 annually in Texas and Virginia. The listed salary range reflects base salary; variable incentives may also be offered.