CX Ops Associate Analyst

About the role

Cribl is a rapidly growing company that partners with IT and Security teams at major enterprises to handle telemetry data. We're seeking a Customer Experience Operations Specialist to join our hybrid team, working remotely with occasional in-office visits. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in operations or related fields.

Responsibilities

• Manage post-sales programs to drive onboarding, adoption, and long-term customer success
• Deliver infrastructure and programs that help Cribl customers thrive and keep internal teams productive
• Use Gainsight to execute post-sales customer communication programs
• Support related customer experience programs and operations
• Apply AI tools for increased automation and efficiency

Requirements

• A BA or BS degree in technology, data science, or a related field with Computer Science
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
• Strong communication skills and a customer-first mindset
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills
• Ability to learn quickly and adapt to changes
• Ability to collaborate cross-functionally and meaningfully contribute to operational success

Qualifications

• BA/BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
• Strong communication skills and a customer-first mindset
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills
• Ability to learn quickly and adapt to changes
• Ability to collaborate cross-functionally and meaningfully contribute to operational success

Skills

• Excellent communication skills
• Experience with Gainsight
• Strong organizational and problem-solving abilities
• Ability to work independently and as part of a team
• Knowledge of customer success platforms and tools

Benefits

• Health, dental, and vision insurance
• Short-term disability and life insurance
• Flexible vacation and sick leave
• Equity participation
• 401(k) plan

Pay

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

Schedule

This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.