CX Experience Advisor

The Role

As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with inquiries, order management, and product knowledge. This entry-level role will provide you with the opportunity to learn about our products and grow your expertise while helping our customers achieve their wellness goals with Cornbread Hemp products.

Who You Are

• Thrive in a fast-paced environment and have a passion for helping others.
• Be dependable and take pride in providing excellent service.
• Remain adaptable and accountable as we expand.
• Possess a growth mindset and be eager to contribute to the team and Cornbread Hemp’s mission of improving wellness.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
• Absorb and assist customers with managing their accounts and subscriptions.
• Maintain secure, accurate records of customer interactions.
• Collaborate with other teams to resolve customer issues.
• Stay informed on product knowledge, industry trends, and company policies.

Skills and Experience

• 0-2 years of customer service or retail experience.
• Strong communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Empathy-driven approach to customer interactions.
• Knowledge of CBD products is a plus but not required.