CX Customer Solutions Specialist - Cooper Lighting Solutions

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

About the Role

Serve as the primary business owner for strategic customer solutions that enhance the overall customer experience while supporting company objectives. Lead logistics consolidation initiatives to reduce freight expense, improve delivery performance, and simplify the customer supply chain. Monitor conversion performance and identify opportunities to improve future implementations. Analyze customer, logistics, returns, and recovery data to identify trends, risks, and improvement opportunities. Act as a Category Manager for the Stock & Flow business at Cooper Lighting Solutions.

Requirements

• BA/BS ideally with a mix of Business, Supply Chain, and Analytics
• Experience (internships, full time) converting data into actionable insights
• Strong Excel and Analytical tools background (e.g., V-lookups, VBA, Macros)
• Must be legally authorized to work in the United States without current or future company sponsorship needs

Benefits

• Company subsidized benefits plan offerings including Medical, Health Savings Account, Dental
• 401K retirement plan with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off, including paid vacation, holidays, and personal days
• Tuition reimbursement and product discounts
• Ability to purchase supplemental benefits including supplemental life insurance, dependent life insurance, vision insurance, Accidental Death & Dismemberment insurance, health care flexible spending account, and dependent care flexible spending account

Pay

Salary: $93,000 - $136,000 based on experience

Bonus: target bonus opportunity - 10%

About Our Culture

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.