CX Business Value Transformation Analyst

Quantifying and communicating the ROI customers realize. The CX Business Value Analyst builds the financial and operational case for the value customers achieve with the product, translating outcomes into ROI models, TCO analyses, and compelling proof points. This role partners closely with AM and Sales to strengthen renewal, expansion, and executive-level conversations with credible, quantified evidence of impact Develop and maintain ROI, TCO, and business-value calculators used in customer conversationsConduct structured value assessments and discovery sessions with customers to quantify realized outcomesPartner with Account Management and Sales to build business cases supporting renewals, expansions, and upsellsProduce customer success stories, value case studies, and benchmark data for internal and external useAnalyze usage, adoption, and outcome data to identify value trends across the customer baseBenchmark industry and peer data to contextualize customer results and strengthen value narrativesTrain AM and Sales teams on how to use value tools and frameworks in customer conversationsProtect company assets, systems, proprietary and confidential information in accordance with Foundever Associate AgreementProactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy Qualifications Bachelor's degree in Finance, Business, Economics, or a related field5-8 years of experience in value engineering, management consulting, financial analysis, or CX/CS analyticsComfort presenting analysis directly to customer and internal stakeholdersExperience with customer success measures, value metrics and business case developmentBackground in CX metrics (ARR, NRR, AHT, NPS, Churn Rate, Sales KPIs, adoption, usage-based value drivers) PreferredMBA or equivalent quantitative graduate coursework PreferredFinancial and ROI modelingData analysis and synthesisStorytelling and executive-level presentationCross-functional collaboration with CS, Sales, and ProductCustomer discovery and interviewinBusiness case development