CWO Coordinator

Pay Rate: $22.50/hour

Schedule

Full-time, 40 hours per week

Assignment Length: Indefinite

Start Date: ASAP

Location: 100% Remote

About the role

The CWO Coordinator is responsible for facilitating the contingent workforce management process for assigned customers. This role uses an e-procurement/VMS tool and works closely with hiring managers, approved vendors, and the internal program support team to ensure smooth operations and high service levels. This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced, customer-facing environment.

Responsibilities

• Serve as the first point of contact for team escalations
• Act as the primary contact for customer and internal team questions and issues
• Serve as a liaison between the customer, program team, and other stakeholders
• Monitor and manage operational activities, including:
  • Onboarding and offboarding contractors (background checks, drug screens, renewals, site-specific requirements, badges)
  • Ensuring consistent and accurate use of VMS and billing systems
  • Timely completion of documentation and administrative tasks
  • Confirming assignment logistics (start/end dates, location, pay rates, hours, etc.)
• Interact daily with hiring managers and suppliers to resolve program-related issues
• Build and maintain strong professional relationships with customers and suppliers through consistent follow-up and communication
• Contribute as a collaborative team member to ensure high-quality service delivery
• Identify service delivery issues and provide timely, effective solutions

Qualifications

Does This Sound Like You?

• Collaborative: Works effectively across teams and geographic boundaries
• Independent Thinker: Comfortable making decisions and working autonomously
• Credible & Reliable: Consistent, dependable, and trustworthy
• Learner: Adapts to new information and applies it to problem-solving
• Decision Maker: Analyzes complex issues, navigates ambiguity, and makes timely decisions
• Leadership-Oriented: Supports colleagues with issue resolution, decision-making, and process improvement

Requirements

• Education: BA/BS degree or equivalent work experience
• Experience: 2+ years of customer service experience
• Proven ability to build professional relationships with clients and suppliers
• Strong verbal, written, and listening communication skills
• Excellent problem-solving abilities
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Ability to work independently with minimal supervision
• Demonstrates initiative, self-motivation, and strong time management
• Proficient in MS Word, Excel, PowerPoint, and internet-based tools

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.