CW - Inside Sales - Branch

Essential Functions, Roles, and Responsibilities

• Promptly enter sales orders in Syteline.
• Use independent judgment in managing the utilization and inventory control of customers’ property to ensure the best financial outcome for the customer.
• Perform same-day source planning on hook up and/or additional customer requirements, reducing customers' financial impact.
• Ensure the accuracy of open sales orders (commercial and technical), published customer discounts or net pricing, and prevent obsolete or invalid part numbers and customer requirements from being maintained.
• Verify that quotes submitted by Corporate Sales are technically accurate.
• Prepare daily reports and monitor dates according to actual customer requirements using the most recent information available.
• Establish strategic relationships with new and existing customers.
• Provide management reports on sales activity, sales forecasts, and other quantifiable sales objective measurements.
• Seek and identify substitutions for quoted equipment, not on hand/inventory, and utilize excess or slow-moving inventory within standard operating procedures.
• Communicate changes and/or cancellations to customer requirements and delivery issues to the supply chain and Supervisor to ensure that the customer specifications and deadlines are met.
• Maintain rig board to allow visibility of current customer requirements by active rig, equipment type, state of preparedness, and expected ship date.
• Proactively pursue compensation for expediting costs incurred through sales before manufacturing or shipping.
• Provide input and assistance to other functional areas to improve processes and customer satisfaction.
• Keep abreast of new products, specifications, industry trends, competitor strengths, and weaknesses.

Requirements

• Bachelor’s Degree or four to six years related experience and training; or equivalent combination of education and experience.
• No certifications, licenses, or registrations required.

Job Knowledge, Skills, Abilities

• Working knowledge of drilling/production and equipment.
• Intermediate Computer Skills.
• Intermediate Language Skills.
• Intermediate Mathematical Skills.
• Intermediate Reasoning Ability.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Physical Demands

• Regularly required to use hands to finger, handle, or feel;
• Reach with hands and arms;
• Climb or balance and stoop, kneel, crouch, or crawl;
• Stand, walk and sit;
• Talk and hear;
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus;
• Regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift and move up to 40 pounds;
• Able to hear voices or alarms, bells, and other noise.

Work Environment

• Normally work in an office environment; however, occasionally may work in assembly areas and field service machine shop;
• Regularly exposed to moving mechanical parts, fumes, airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock.
• Regularly exposed to wet and humid conditions (outside weather conditions); high, precarious places; extreme cold; extreme heat, and vibration.
• Sometimes exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
• The noise level in the work environment is usually very loud.