CW - Field Service Technician

Essential Functions, Roles and Responsibilities

• Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position.
• Checks equipment compatibility, inspecting condition, dry fitting, and communicating relevant information with customers.
• Installs and tests equipment in accordance with operating procedures.
• Servicess all Wellhead equipment as requested by customers following maintenance procedures.
• Repairs all Wellhead equipment as requested by customers and as necessary due to field malfunctions.
• Is competent with all Wellhead equipment, including lubricators and saws.
• Maintains service vehicle and tolls/equipment.
• Ensures periodic maintenance is consistent with company policy and promptly reports required repairs to the Service Manager.
• Provides feedback to the Company through reporting of field problems and failures to the Service Manager for processing of Field Complaint Reports.
• Identifies and ensures appropriate tools, backup equipment and parts are available at or taken on service job.
• Prepares Field Service Orders, Rental Tickets, and customer-required documents accurately and completely.
• Maintains a high degree of customer satisfaction by providing timely and competent service.
• Special projects or assignments as directed by management.

Education, Training, Experience

High school diploma or general education degree (GED); 3 to 5 years related experience and/or training; or equivalent combination of education and experience. Customer specific required training.

Job Knowledge, Skills, Abilities

Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Intermediate Computer, Language, and Mathematical Skills. Intermediate Reasoning Ability. Must possess the ability to speak, read and understand English as this position requires comprehension of written instructions and communication with English-speaking colleagues and customers.

Supervisory Responsibilities

None required.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Certifications, Licenses, Registrations

Certified in H2S, SafeLand, and DOT when driving vehicles greater than 10,001 GVWR.