CW - Business Analyst-2

Responsibilities

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
• Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Qualifications

• University (Degree) Preferred
• 5+ Years Experience Required; 7+ Years Preferred

Skills

• Experience Product Management

Benefits

The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

Pay

Base Pay Range: $50.00/hr - $70.19/hr

Schedule

Anticipated Posting End Date: 2026-07-17

Start Date

Start Date: 12-Jul-2026

End Date

End Date: 11-Jul-2027

Travel

Travel Required: Yes