CW - Business Analyst-2

Responsibilities

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
• Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Qualifications

• University (Degree) Preferred
• 5+ Years Experience Required; 7+ Years Preferred

Skills

• Experience Product Management

Benefits

The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

Travel Required: Yes

Pay

Base Pay Range: $50.00/hr - $70.19/hr

Schedule

Start Date: 12-Jul-2026

Benefits

Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.