CW - Business Analyst-1

Responsibilities

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
• Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Requirements

• University (Degree) Preferred
• 5+ Years Experience Required; 7+ Years Preferred

Qualifications

Experience Product Management: Defines and implements solutions for key experiences/channels within specific client journeys.

Skills

Collaboration, Innovation, Customer Focus, Problem Solving, Adaptability, Leadership, Strategic Thinking, Cross-Functional Collaboration, New Technologies, Data Analysis, Stakeholder Management, Project Management, Product Development, Experience Design, User Experience (UX), User Interface (UI), Digital Transformation, Agile Methodologies, Experience Mapping, Requirement Gathering, KPI Evaluation, Solution Implementation, Change Management, Brand Building, Internal and External Initiatives.

Benefits

Hybrid Work Schedule, Remote Work Option, Professional Development Opportunities, Competitive Compensation, Health and Wellness Programs, Retirement Benefits, Paid Time Off, Employee Assistance Program, Diversity and Inclusion Initiatives, Professional Networking, Community Engagement, Professional Growth, Work-Life Balance, Flexible Spending Accounts, Health Savings Accounts, Life Insurance, Disability Insurance, Long-Term Care Insurance, Vision and Hearing Coverage, Dental Coverage, Employee Discounts, Tuition Reimbursement, Commuter Benefits, Parking Allowance, Commuter Check, Commuter Check Flexibility, Commuter Check Eligibility, Commuter Check Cost, Commuter Check Deduction, Commuter Check Contribution, Commuter Check Contribution Amount, Commuter Check Contribution Frequency, Commuter Check Contribution Limit, Commuter Check Contribution Maximum, Commuter Check Contribution Minimum, Commuter Check Contribution Range, Commuter Check Contribution Range, Commuter Check Contribution 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