CW - Business Analyst-1

Responsibilities

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development.
• Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Qualifications

• University (Degree) Preferred
• 5+ Years Experience Required; 7+ Years Preferred

Skills

• Experience Product Management

Benefits

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

Pay

Base Pay Range: $50.00/hr - $70.19/hr

Schedule

Travel Required: Yes

Start Date

Start Date: 12-Jul-2026

End Date

End Date: 11-Jul-2027

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

Drug and Smoking Policy

TIAA maintains a drug-free and smoke-free workplace.