CVG Passenger Service Agent Full Time (Open Availability for 1st and 2nd shift)

About the role

The Customer Service Agent will be responsible for assisting passengers with check-ins, verification, gate information, baggage claims, and addressing any other passenger issues in the airport. This individual must adhere to Menzies Aviation's uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.
• Be enthusiastic and maintain a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers' documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas (check-in, lobby, gate, baggage) are organized and functional.
• Perform other responsibilities in the gate area, including making announcements, checking baggage, and assigning seats.

Requirements

• MUST have open availability for BOTH 1st and 2nd shift.
• Full-time position.
• Base rate $20/hour.
• Flight benefits after 90 days.
• Paid training.
• Uniforms provided.
• MUST be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required for performing job duties.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Qualifications

• Must be able to proficiently read, write, and speak English.
• Excellent communication skills.
• Must be able to pass a drug test as part of the hiring process.

Skills

• Customer service skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Knowledge of airport operations and procedures.

Benefits

• Flight benefits after 90 days.
• Paid training.
• Uniforms provided.

Pay

• Base rate $20/hour.

Schedule

• Full-time position.
• MUST have open availability for BOTH 1st and 2nd shift.

Diversity

Menzies Aviation is an equal opportunity employer committed to creating an inclusive working environment where diverse perspectives and experiences are valued. We strive to ensure that everyone feels valued and can reach their full potential.

Contact Information

If you would like to see more detail on the accountabilities of the role, the requirements, qualifications, or skills, please see the attached job description for further information. If you have any questions or need to discuss reasonable accommodations during the recruitment process, please contact the recruiter.

Application Instructions

If you are interested in applying for this role, please click the "Apply Now" button.