Customs Post Entry, Team Leader

About the role

Buckland has been working to help companies across the world experience global trade in a better way for over 70 years. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. This position is responsible for coordinating the handling of documentation and advances for clearance, monitoring and control of all entry/entry summary preparation to ensure shipments are entered in accordance with the US Federal Code of Regulations.

Responsibilities

The Operations Team Leader, Post Entry must provide the highest level of customer service to valued customers and remain in continuous communication with other Team Leaders, Supervisor, and the US Operations Manager. Key responsibilities include:

• Oversee the preparation of Post Entry Submissions: PSC, 520d, Protests, 3347, and Penalty mitigations and payments
• Deliver prompt, efficient, and professional response to all queries; ensure team is current in all customer requests
• Assist in maintaining customers’ product databases
• Communicate suggestions for operational improvement and assist in implementation of changes
• Reports any problems or issues directly to their supervisor
• Obtain ongoing training to increase knowledge of new customs policies and/or regulations

Leadership Responsibilities

The Team Leader will be responsible for managing a group of 5 to 10 employees, including:

• Assist with performance evaluations for direct reports
• Assign tasks to team members
• Assist with training and guidance of direct reports
• Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines
• Supervise team members, conduct team meetings, monitor attendance, and work schedules

Requirements

To be successful in this role, you will need:

• High school diploma or equivalent
• Certified Customs Specialist (CCS) Designation (must maintain yearly status)
• 5 years industry experience (preferred)
• Advanced MS Office knowledge, CRM software, and the ability to quickly learn new applications
• High level of organization, time management, and attention to detail
• Strong written and verbal communication skills
• Excellent problem-solving and decision-making skills
• Knowledgeable about Customs regulations and Post Entry filing requirements
• Able to function in a time-sensitive environment
• Must be legally eligible to work for the Company at all times
• Valid Passport and ability and desire to occasionally travel if required to other office locations in CND/USA/M

Benefits

Buckland offers a competitive salary, benefits package, and matching retirement plan, as well as a friendly, collaborative work environment and opportunities for professional development and ongoing learning.