Operations Team Leader, Post Entry

Buckland is a customer-focused company with over 70 years of experience in global trade. We combine trusted technologies with talented professionals who know how to leverage these tools effectively. Our services include Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

About the role

The Operations Team Leader, Post Entry is responsible for coordinating the handling of documentation and advances for clearance, monitoring and control of all entry/entry summary preparation, ensuring shipments are entered in accordance with the US Federal Code of Regulations. They also provide high-level customer service, communicate with other team leaders, supervisors, and the US Operations Manager, and filter communication to the post entry staff.

Responsibilities

• Oversee the preparation of Post Entry Submissions: PSC, 520d, Protests, 3347, and Penalty mitigations and payments.
• Deliver prompt, efficient, and professional responses to all queries; ensure the team is current in all customer requests.
• Aid in maintaining customers' product databases.
• Communicate suggestions for operational improvements and assist in implementing changes.
• Report any problems or issues directly to their supervisor.
• Obtain ongoing training to increase knowledge of new customs policies and/or regulations.

Leadership Responsibilities

• Manage a group of 5 to 10 employees.
• Assist with performance evaluations for direct reports.
• Assign tasks to team members.
• Provide training and guidance to direct reports.
• Maintain work volumes of direct reports to ensure entries comply with customs regulations.
• Schedule and conduct team meetings.
• Maintain attendance records for team members.

Qualifications

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) designation (must maintain yearly status).
• 5 years industry experience (preferred).
• Advanced MS Office knowledge, CRM software, and ability to quickly learn new applications.
• High level of organization, time management, and attention to detail.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Knowledgeable about Customs regulations and Post Entry filing requirements.
• Able to function in a time-sensitive environment.
• Valid Passport and ability/desire to occasionally travel to other office locations in CND/USA/MX.

What We Can Offer You

• Competitive salary and benefits package.
• Matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.

To apply, visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page highlights all current open positions.