Customs House Brokerage Supervisor

Overview

The CHB Supervisor is responsible for analyzing associated customs documentation and policies for regulatory compliance. They review and enforce goods classifications and associated tariff codes, report customs regulations violations to appropriate agencies, and provide top-tier customer service. They supervise day-to-day customs brokerage operations and staff, support the transition and retention of customers, and perform other duties as assigned.

Responsibilities

• Adhere to, train, and advise team in areas of Customs Brokerage Regulations
• Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
• Monitor problem files and implement corrective action when needed
• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure compliance and federal regulation requirements are achieved
• Daily follow-up on documentation discrepancy issues which requires troubleshooting and effective communication with customers and foreign origins
• Escalate any unresolved issues or risks before they materially impact AIT
• Remain informed on changes with CBP and other government agencies
• Ensure all team members are cross-trained and that each client has a primary and backup CSR assigned
• Create SOPs and transitioning new clients within the team

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills

• At least 5 years of brokerage experience
• At least 1-2 years of supervisory experience
• Customs Brokerage License Required
• Well-rounded knowledge of the HTSUS
• Demonstrated ability to be proactive in thought and action
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Demonstrated ability to work independently and in a collaborative team environment
• Willingness to pitch in and help on last-minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.