Customs Entry Processing Team Lead

About the role

This position will be based at our Laredo, TX location. The CUSTOMS ENTRY PROCESSING TEAM LEAD will lead a team of Customs Operations Specialists in performing daily operations, ensuring timely and efficient customs clearance, and adhering to internal compliance standards.

Responsibilities

• Directs and coordinates a team of Customs Specialists in daily operations
• Safeguards all Customs entries are completed in a timely and efficient manner
• Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
• Manages team productivity and develops initiatives for efficiency improvements
• Ensures operational adherence to defined processing standards
• Oversees operational account management and ensures delivery against agreed scope
• Handles escalations (e.g., disputes with internal/external customers)
• Manages operational adherence to compliance standards
• Identifies training needs and opportunities to develop a highly skilled customs ops team

Requirements

• Extensive knowledge of customs requirements and operational processing of customs activities
• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Brokerage license (if applicable)
• Proficient decision-making skills
• High degree of written, verbal, and organizational skills
• Diligent attention to details

Qualifications

• Brokerage license (if applicable)

Skills

• People management skills
• Decision-making skills
• Written, verbal, and organizational skills
• Attention to detail

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Pay

$20.62 - $27.50/hr. (Based on Experience)

Schedule

N/A