Customs Entry Processing Team Lead

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

About the role

Leads a team of Customs Operations Specialists performing the customs entries. Drives and monitors performance of the Customs Operations Specialists to ensure Customs clearance is completed in a timely and efficient manner. Ensures adherence to internal compliance standards and guidelines. Steers and monitors best-shored process elements. Interacts with Customer Service, Product, and Global Service Centers, as required.

Responsibilities

• Directs and coordinates a team of Customs Specialists in daily Operations activities
• Ensures all Customs entries are completed in a timely and efficient manner
• Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
• Manages team productivity and develops initiatives for efficiency improvements
• Ensures operational adherence to defined processing standards
• Oversees operational account management and ensures delivery against agreed scope
• Handles escalations (e.g., dispute with internal/external customers)
• Manages operational adherence to compliance standards
• Identifies training needs and opportunities to develop a highly skilled customs ops team
• Steers and monitors best-shored process elements
• Interacts with Customer Service, Product, and Global Service Centers, if required

Requirements

• Extensive knowledge of customs requirements and operational processing of customs activities
• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Brokerage license (if applicable)
• Proficient decision-making skills
• High degree of written, verbal, and organizational skills
• Diligent attention to details

Pay

$20.62 - $27.50/hr. (Based on Experience)

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.