Customs Brokerage Team - Senior Customs Entry Writer

About the role

Summary: Performs advanced customs brokerage activities requiring strong knowledge of U.S. Customs regulations, Partner Government Agency requirements, and client service standards. Handles complex import entries and post-entry matters, provides technical support to team members, and helps maintain accurate, timely, and compliant brokerage operations.

About GLOVIS America, Inc.: GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. This position will be located in Duluth, GA; the office will be relocating to Atlanta, GA (Buckhead area) in mid fall.

Responsibilities

• Process complex Customs Entries and ISF filings accurately and timely
• Review import documents, tariff classifications, valuation, and PGA requirements for compliance
• Handle complex CSP inquiries, including CF28, CF29, Notices of Action, and corrective actions
• Monitor cargo release, examinations, entry rejections, liquidation, and post-entry activity
• Coordinate with customers, overseas offices, CSP, PGAs, carriers, and internal stakeholders
• Conduct entry audits and verify duty, fee, and payment accuracy
• Support PSC, reconciliation, protest, drawback, and other post-entry processes
• Provide technical guidance and training to entry writers and junior team members
• Identify compliance risks and recommend process and operational improvements
• Assist management with brokerage SOPs, compliance initiatives, and special projects
• Prepare operational reports, exception summaries, and customer updates
• Support customer meetings and resolution of escalated service issues
• Participate in system testing, workflow improvement, and departmental training

Requirements

• H.S. Diploma/G.E.D.
• 3 years