Customs Brokerage Coordinator / Entry Writer

About the role

Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

Responsibilities

• Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with U.S. Customs & Border Protection (CBP) and Partner Government Agency (PGA) regulations.
• Review and verify shipment documentation, including invoices, packing lists, and other required forms.
• Maintain communication with clients to provide release updates and address inquiries.
• Problem-solve and coordinate with importers, CBP, PGAs to address shipment holds, exams, and other clearance related issues.
• Collaborate with internal departments, including Compliance, Transportation and Operations, to ensure timely resolution of shipment issues and adherence to company standards.
• Finalize shipment files with billing details and prepare invoices for customs brokerage services.
• Meet established KPIs for accuracy, timeliness, and client satisfaction.

Requirements

• College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or related field of study
• Minimum 2 years of customs brokerage experience required
• Working knowledge of CargoWise logistics platform strongly preferred

Qualifications

• Comfortable working with large, complex entries subject to FDA and 232
• Self-motivated, creative thinker with a high level of enthusiasm and desire to exceed customer expectations
• Excellent interpersonal and communication skills, verbal and written
• Strong attention to detail and accuracy
• Working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)

Skills

• Customs Brokerage Experience
• Knowledge of CargoWise Logistics Platform
• Problem-Solving Skills
• Communication Skills
• Attention to Detail
• Microsoft Office Proficiency

Benefits

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Pay

Salary range is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations.

Schedule

WORK SCHEDULE: MONDAY-FRIDAY (8:00am-5:00pm EST - start and end times may be somewhat flexible)