Customs Brokerage Support Specialist

About Our Client:The organization operates within the logistics and supply chain technology industry, addressing the increasing complexity and critical need for efficient, secure, and agile supply chains. It provides cloud-based solutions that enable customers worldwide to optimize inventory and information movement, improving productivity and regulatory compliance. Serving over 26,000 clients globally, the company supports logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses. About the Opportunity:The CUSTOMS BROKERAGE SUPPORT SPECIALIST plays a pivotal role in maintaining uninterrupted U.S. import operations by resolving complex issues related to customs brokerage software, integration, infrastructure, and regulatory compliance. This role ensures timely shipment clearance and filing by distinguishing software defects from configuration or data problems and delivering clear resolutions. The specialist enhances customer confidence through expert support and collaboration with internal and external teams. Responsibilities:Resolve complex customs brokerage support issues across application, configuration, data, integration, infrastructure, connectivity, and regulatory messaging.Prioritize production incidents based on filing deadlines, cargo impact, affected users, severity, and workarounds.Reproduce issues, document root causes, identify workarounds, and escalate software defects with actionable details.Provide support throughout the U.S. customs entry lifecycle including entry preparation, ACE/ABI transmission, cargo release, duty payment, and post-entry activities.Communicate technical findings clearly to customs brokers, compliance teams, importers, and operational users.Develop and improve diagnostic procedures, support documentation, training materials, and knowledge-base content.Collaborate with brokerage specialists, product, development, infrastructure teams, customers, and external providers on critical production issues.Manage production support cases effectively and participate in scheduled after-hours or on-call support when necessary. Requirements:Minimum of 3 years hands-on experience in U.S. customs brokerage operations, software support, or Customs House Broker application implementation.Strong knowledge of the U.S. customs entry lifecycle and associated processes.Ability to interpret and troubleshoot CBP and ACE/ABI errors, rejects, status messages, and entry data issues.Experience with Partner Government Agency requirements and message-set data; familiarity with FDA, USDA/APHIS, EPA, DOT/NHTSA, FCC, or Fish and Wildlife agencies is an asset.Knowledge of ISF, entry summaries, ACH duty payments, liquidation, protests, and related entry types.Preferably experienced with NetCHB/Questaweb software.Skilled in investigating application, configuration, database, interface, and messaging issues.Experienced in using Remote Desktop Protocol and remote support tools.Familiar with database concepts, file transfer, EDI, APIs, and batch processing workflows.Ability to explain complex technical information clearly to non-technical brokerage professionals.Preferred experience in training brokerage users and developing support documentation. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.