Customs Brokerage Supervisor

An established international logistics and customs brokerage organization is seeking a Customs Brokerage Supervisor to oversee daily import-entry operations and support an experienced brokerage team in the Northwest Chicago suburbs.

About the role

This is a hands-on leadership position for a licensed customs brokerage professional who can guide Entry Writers, review entries, resolve compliance issues, and assist directly with entry processing when needed.

Responsibilities

• Oversee daily customs brokerage and import-entry activities.
• Coordinate workflow and assign entries across the brokerage team.
• Review entries and supporting documentation for accuracy and compliance.
• Guide Entry Writers on CBP regulations, client procedures, and PGA requirements.
• Resolve Customs rejections, RFIs, holds, and documentation issues.
• Prepare and transmit customs entries when operational support is needed.
• Train, coach, and develop brokerage employees.
• Maintain SOPs and improve accuracy, productivity, and turnaround time.

Requirements

• Active U.S. Customs Broker License required.
• Five or more years of U.S. customs brokerage experience.
• Strong hands-on customs entry preparation and review experience.
• Working knowledge of ACE, ABI, CBP regulations, and import compliance.
• Previous experience supervising, leading, or mentoring Entry Writers.
• Experience with Partner Government Agency requirements.
• Strong organizational, communication, and problem-solving skills.
• Ability to work onsite in the Northwest Chicago suburbs.

Benefits

• Lead and develop an experienced customs brokerage team.
• Remain directly involved in brokerage operations and compliance.
• Influence procedures, training, workflow, and operational improvements.
• Join a stable organization with an established customs brokerage operation.
• Competitive base salary and benefits.

Pay

$85,000–$100,000 Base