Customs Brokerage Supervisor

About the role

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts worldwide, with more than 50 percent of our employees having been at Expeditors for five years or more.

Responsibilities

• Ensure smooth and timely clearance process flow.
• Ensure all customers’ standard operating procedures are followed as per the SOP.
• Monitor audit and customer reports to ensure total customer satisfaction and execution.
• Lead Operational Huddles.
• Manage Dayforce/Timecard approval and edits.
• Attend and support operational customer meetings.
• Manage AUE and 361 Reports.
• Handle EDI Error Management.
• Support complex PSM Updates.
• Support Post Entry Request Management and execution on timely revisions.
• Support department accounting functions (BNP Credits/PNB, Draft Payables, AJAX, AR, etc.).
• Work with Customs Process Specialist on transition and implementation of new business.
• Conduct quality 1-1’s and developmental discussions with team and provide feedback.
• Build and maintain strong relationships with customers and governmental Customs organizations.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Mentor agents and ensure that a positive attitude is maintained within the team.
• Coordinate team capacity and desk coverage for absences and allocate support across product lines.
• Promote and implement productivity tools within the team (e.g., using Raft, Edoc Lift, Data Defaulting, Expo Customs).
• Be open and positive to implementing new system changes and enhancements with your team.
• Support and attend customer engagements and operational discussions (standard operational meetings, QBR’s, etc.).

Qualifications

• Global logistics industry knowledge.
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.
• Good knowledge of customs brokerage process and systems essential.
• Good knowledge of Incoterms.

Physical Demands

• Use of standard office equipment — computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus