Customs Brokerage Agent - Night Operations

About the role

Focus on receiving import documents, logging a file in Expeditors’ system, and transferring data from the commercial documents to Expeditors’ system. Ensure accurate and timely pre and post entry requirements from inception to processing an entry with Customs. Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. Understand department process flow, constantly looking for areas of improved efficiency. Oversight and execution on all customer standard operating procedures via the DLSOP. Work with the team on meeting KPI standards, as per department goals and metrics.

This is an in-person position with the following schedule: Sunday 8am–5pm and Monday–Thursday 5pm–2am.

Responsibilities

• Daily execution of workflow and department metrics
• Build and maintain strong relationships with customers and governmental Customs organizations
• Timely completion of items on learning plan(s) and Personal development plan
• Embrace and utilize productivity tools
• Be open to implementing new system changes and enhancements
• Be involved and suggest system/process improvements
• Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Requirements

• Professional oral and written communication skills in English and native language
• Demonstrated exceptional internal customer service skills
• Organizational skills
• Needs analysis skills
• Problem solving skills
• Strong Microsoft Office skills (Word, Excel, etc.)
• Must be able to efficiently and accurately type at minimum 40 wpm

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Pay

$45,000–$51,000