Customs Brokerage Administrator

Responsibilities

• Process customs entries for multimodal freight, including ground, air, ocean, and rail shipments.
• Review, prepare, and verify required import/export documentation for accuracy and regulatory compliance.
• Communicate with customers, carriers, customs agencies, and internal teams to resolve shipment issues and maintain end-to-end visibility.
• Track and monitor shipments to ensure timely customs clearance and delivery.
• Maintain up-to-date knowledge of customs regulations, trade laws, and applicable government agency requirements.
• Cook up with freight forwarding partners to ensure proper classification, valuation, and documentation of goods.
• Accurately update internal systems with shipment, billing, and compliance information.
• Investigate and troubleshoot customs delays or holds; escalate as appropriate.
• Support audit processes by maintaining organized, compliant documentation and records.
• Identify process improvement opportunities that strengthen compliance and operational efficiency.
• Aid with customer inquiries related to brokerage, compliance, and shipment status.
• Collaborate with cross-functional logistics teams to ensure seamless freight movement and handoffs.
• Upkeep service-level standards, accuracy metrics, and performance expectations.

Qualifications

• Education: High school diploma or GED required.
• Certification/Licensure: Relevant certifications (e.g., Certified Customs Specialist (CCS), Licensed Customs Broker) preferred, not required.
• Experience: 2+ years of experience in logistics brokerage, customs processing, or multimodal freight forwarding.
• Experience using brokerage or freight forwarding platforms (e.g., CargoWise, Descartes, Magaya, or similar platforms).
• Strong understanding of customs regulations, HTS classification, valuation, and documentation requirements.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work accurately under time constraints in a dynamic, fast-paced environment.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).