Customs Brokerage Manager

About the role

The Customs Brokerage Manager is responsible for leading and overseeing all aspects of U.S. import customs brokerage and import operations. This role manages daily import activity, ensures regulatory compliance, maintains strong customer relationships, and leads a high‑performing team.

Responsibilities

• Lead daily customs brokerage and air/ocean import operations, ensuring timely and accurate customs clearance and shipment handling.
• Oversee import entry writing, classification, valuation, documentation, billing, and post‑entry activities.
• Ensure compliance with CBP regulations, PGA requirements, customer SOPs, and company policies.
• Serve as the escalation point for complex customs, import, operational, and customer issues.
• Manage customer relationships and support customer retention and business growth.
• Monitor department productivity, service levels, profitability, and operational performance.
• Identify and implement process improvements to increase efficiency, accuracy, and compliance.
• Hire, train, coach, and develop team members while managing performance and staffing needs.
• Work closely with carriers, customers, and internal teams to ensure smooth import operations.
• Stay current on changes to U.S. customs regulations, tariffs, and government agency updates.

Qualifications

• Licensed Customs Broker (LCB).
• Bachelor’s degree in Logistics, Supply Chain, International Business, or related field.
• 5+ years of U.S. customs brokerage and import operations experience.
• Supervisory or management experience in customs brokerage and/or import operations.
• Strong knowledge of CBP regulations, HTS classification, valuation, country of origin, and PGA requirements.
• Extensive experience with air and ocean imports and entry writing.
• Experience managing departmental budgets, profitability, and business growth.
• Excellent customer service, communication, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• CCS certification (preferred).
• CargoWise experience (highly preferred).

Work Environment

This position is fully onsite, working in a cubicle within a family‑focused environment where dedicated employees can impact the customer experience. The company is a leading full‑service logistics provider with more than 10 facilities in the U.S. and 3 in Asia, offering competitive compensation, robust benefits, and a supportive work culture.

Location

Permanent, onsite position based in Memphis, TN.

Pay

Salary range: $120,000 – $150,000 per year. Compensation within this range depends on qualifications, skills, experience, job knowledge, geographic location, internal equity, and other relevant factors.

Benefits

Employees receive a comprehensive benefits package, details of which are provided during the offer stage.

Application Deadline

Anticipated closing date: October 5, 2026.