Customs Analyst - Import/Export Operations Analyst

Functions and Responsibilities

• Gather daily broker files and ACE data for adds to a merged reporting file used by Finance.
• Pull ACE data. Confirm Buckland's data is received. Push EXL for their data. Upload files to the Teams site for Finance.
• Eventually take over the file merger process from Finance.
• Support the monthly reporting process: Focus on the last two weeks of data to ensure completeness.
• Investigate duty spikes that occur within specific week time frames for report-out meetings (e.g., Wednesday 12:30 PM meeting with Lynch).
• Perform data mining for escalations report-outs and deep investigations: Investigations may involve HTS, part numbers, suppliers, FTA, duties paid, COO, and more.
• Conduct data mining and analysis for specific requests from Sales, Purchasing, and other departments; summarize and present findings.
• Validate data mining results for accuracy and identify necessary actions (duty recovery, broker filing adjustments, missing documentation, additional FOCUS solicitations, etc.).
• Gather information from multiple sources including broker spreadsheets, 7501 entry packages, FOCUS certificates, and Program Responses (requires high attention to detail and time investment).
• Manage post-entry and duty recovery efforts: Complete backlog of duty recovery filings. Identify ongoing recovery opportunities with CBP. Coordinate with brokers regarding necessary documentation and follow-ups.
• Investigate and resolve data discrepancies.
• Organize and lead meetings to close out open investigations.
• Handle multiple corrections/adjustments on given entries to ensure all issues are resolved simultaneously.
• Track duty refunds upon receipt and ensure proper allocation back to the G/L code.
• Create and maintain periodic reporting and presentations (e.g., weekly calls with Purchasing).
• Participate in other activities and projects as identified over time.

Skills Required

• Minimum 5–10 years of import/export experience handling shipments to a variety of global destinations.
• Strong working knowledge of shipment/entry documentation, specific documentation requirements, and record-keeping protocols.
• Proficiency in understanding various Free Trade Agreements (FTA) and Certificates of Origin (COO), including eligibility assessments.
• Deep understanding of classifications and tariff structures (global classification experience is a plus).
• Excellent PowerPoint presentation skills.
• Advanced data analytical abilities, especially with Excel, Power BI, and Power Query.
• Strong reporting skills — ability to develop, standardize, and automate reporting where possible.
• Outstanding follow-through and follow-up capabilities.
• Detail-oriented with a passion for accuracy.

Experience Required

• 5–10 years of hands-on experience in import/export operations involving global shipments.
• Demonstrated expertise in shipment/entry documentation and record-keeping compliance.
• Comprehensive knowledge of FTA/COO certification processes.
• Proficiency in product classification and global tariff interpretation.
• Solid experience in using PowerPoint for effective communication.
• Advanced experience with data analytics tools like Excel, Power BI, and Power Query.

Education Required

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
• Customs-related certifications are a strong plus.