CustomerSupportRep I
About the role
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs.
Responsibilities
- Enters orders placed by customers
- Answers and researches customer inquiries
- Tracks orders through SAP
- Communicates problems/information between sales representatives, manufacturing personnel and customers
- Generates deliveries and coordinates with the warehouse on shipments (large orders require palletization and planning)
- Interacts with external and internal customers to provide information about products and services
- Manages the more complex territories
- May solicit sale of new products
- Performs other duties as assigned by supervisor
Requirements
- High school diploma/G.E.D or equivalent required
- Associate's or technical degree preferred
- 2+ years of related experience required
- Regular and predictable on‑site attendance
- Ability to follow established procedures and work under direct supervision
- Limited judgement may be required to resolve problems
- Contacts primarily with department supervisors, leads, subordinates, and peers; occasional contact with external contractors/vendors
- Call center experience is a plus
Benefits
- Healthcare
- 401(k) plan