Customer Service Rep I

About Our Client:The organization operates within the healthcare provider and insurance sector, focusing on delivering efficient customer service through a provider contact center. It addresses the challenge of managing customer inquiries related to healthcare and insurance services, ensuring timely and accurate information dissemination while maintaining compliance with privacy regulations. About the Opportunity:The CUSTOMER SERVICE REPRESENTATIVE I role serves as a primary contact for customers, responding to inquiries via calls or written correspondence. This position is responsible for providing accurate information, maintaining confidentiality, and supporting the organization's customer service objectives. The role contributes directly to customer satisfaction and the effective operation of the contact center. Responsibilities:Respond promptly and accurately to customer inquiriesDocument all inquiries appropriatelyApply confidentiality and security guidelines consistentlyMaintain minimum production and quality standardsStay informed of online reference materialsPrioritize daily workload and adapt to changesPerform other duties as assigned Requirements:High School diploma or GEDAbility to maintain confidentiality in compliance with HIPAAExcellent data entry skillsCompletion of required program trainingDemonstrated problem-solving skillsPreferred: experience in healthcare provider, insurance, or contact center environmentsPreferred: ability to work flexible schedules Pay Range and Compensation Package:Salary range: $15.66 to $20.60 per hour, varying based on region, equity, knowledge, skills, and experienceOther compensation: Incentive Plan and Lifestyle Benefit Benefits & Perks:Health, dental, and vision insuranceVoluntary insurance plansHealth savings and flexible spending accounts401(k) with company matchCompany-paid life insuranceEducation assistance programPaid sick leave and holidaysIncreasing PTO accrual planMedical, parental, and disability leaveWorkers compensationRetiree benefitsSeverance packageEmployee assistance programFinancial and health wellness benefitsCasual dress and open office settingOnline learning system Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.