Customer Service Rep I

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Schedule sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Requirements

• A high school diploma or GED
• Excellent listening and communication skills
• A pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Show strong attention to detail and willingness to learn
• Exhibit excellent organization and time management skills
• Be available to work Monday-Friday and Saturdays as needed

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• We offer competitive pay and many of our roles offer performance incentives.
• We have a Total Rewards Program which includes:
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• A 401(k) retirement plan with company-matching contributions
• We offer a Work-Life Balance with:
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

What do our Customer Service Representatives (CSR) do?

Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Qualifications

None specified

Skills

Not specified

Pay

Not specified

Schedule

Not specified