Customer Trust Specialist

About the role

The Role Customer Trust is how Legora earns and keeps the confidence of the world's most demanding legal teams in how we handle their data, and how our AI handles it. We are the front line for customer security, privacy, and compliance scrutiny: the team that answers the hard questions buyers, CISOs, and procurement teams ask. We own the security questionnaires (including their AI sections), the trust portal, the audit and evidence requests, and the customer-facing side of our SOC 2, ISO 27001, and AI-governance posture. We partner closely with Information Security, Privacy and Legal counsel, and Go-to-Market to turn scrutiny into signed, renewed, and expanded relationships. Our work makes Legora easy to trust and easy to buy.

Responsibilities

• Own customer trust requests end-to-end: security questionnaires (SIG, CAIQ, and bespoke), DDQs, and the security and AI sections of RFPs, delivering high-quality responses against agreed SLAs in time-sensitive sales and renewal cycles.
• Answer the AI-trust questions buyers now ask: questions on training-data handling and retention, model-provider subprocessors, data residency, and our EU AI Act, ISO/IEC 42001, and NIST AI RMF posture, coordinating with Privacy and Legal counsel on anything touching privilege or client confidentiality.
• Communicate with expertise: translate Legora's security, privacy, and AI-governance posture into clear, confident answers for customer CISOs, GCs, and procurement teams.
• Master the product and controls: develop deep expertise in Legora's platform, its security and compliance controls, and its AI supply chain, so you can resolve complex trust questions with sound judgment.
• Run the trust portal and evidence repository: keep the portal, SOC 2 / ISO reports, penetration-test summaries, DPAs, subprocessor and model-provider lists, and AI-governance documentation current, accurate, and self-serve.
• Review security and contractual terms: support DPAs, security addenda, and non-standard customer security and AI terms, partnering with Legal to land them without slowing the deal.
• Build the response library and automate: maintain reusable, approved responses and drive questionnaire automation, including AI-assisted drafting, to raise quality and cut turnaround.
• Drive improvements and monitor proactively: spot recurring questions, objections, and emerging requirements, and partner with Information Security, Product, and Legal to close gaps and reduce repeat work.
• Support customer audits and security reviews: coordinate customer-facing security calls, audit responses, and follow-ups with precision and care.
• Shape the function: as an early team member, build the processes, workflows, and standards for Customer Trust that scale globally.

Requ