Customer Team Member

About Us

A.F. Blakemore & Son Ltd is a family-owned business that began in Wolverhampton in 1917. Today, we employ over 5,000 people and generate a turnover of £1.2 billion. We operate 243 SPAR convenience stores across the UK and are part of SPAR, the world’s largest international food retail chain with over 13,800 stores in 48 countries. Our focus remains on quality, innovation, and exceptional customer experiences.

About the Role

As a Customer Team Member at SPAR Newark PFS, you will support the store management team and help create a positive customer experience. Your role will involve maximizing sales and profit by carrying out tasks that contribute to store improvement, ensuring great customer service through 'Brilliant Basics, Moments of Wow, Food for later and Food for now!'

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Answer customer inquiries about products and services, and assist in finding items.
• Process customer purchases efficiently and accurately through the tills while maintaining a positive and friendly service.
• Upsell selected products and highlight multi-buy offers to maximize sales.
• Manage stock by checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
• Rotate stock to ensure freshness and timely expiration dates.
• Complete assigned tasks such as date checking, stock and gap checking, price changes, and promotional displays.
• Adhere to all company policies, procedures, and processes.

Requirements

• Previous experience in a similar role and/or industry is preferred.
• Ability to reliably follow instructions and procedures with excellent attention to detail.
• Understanding of legislative responsibilities in a retail environment and the ability to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience using a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.
• Must be over 18 years of age.

Benefits

• Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements.
• Outstanding training and development opportunities in a supportive and multi-diverse culture.
• Hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all SPAR stores (excluding alcohol and cigarettes).
• Proactive promotion of internal candidates.
• Paid breaks, free tea and coffee.
• Early access to pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support, including emotional support, counseling, legal, and financial advice.
• Company Pension Scheme (NEST pension scheme).
• Company Life Insurance worth 1x annual salary and 6x annual salary with the Company Pension Scheme.
• Extra holidays through a purchase scheme.
• Cycle to work scheme for bicycle purchase.
• Long Service Awards.
• Staff Lottery and Staff Social Fund.
• Health Cash Plan.
• Employee Volunteering opportunities.

Pay

Up to £12.75 per hour (depending on age).

Schedule

16 hours per week on a flexible rota basis.

Contract type: Permanent. Closing date for applications: 17th August, 2026.